Shipping policy

Refund & Return Policy

Effective date: 6/27/2026

We want you and your pet to love every Nuzzle Pet Co. purchase. If something isn't right, we're here to help.

Our 30-Day Guarantee

You may request a return for most items within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to Start a Return

Email us at nuzzlepet@yahoo.com with your order number and the reason for your return. Please wait for our reply and return authorization before sending anything back — packages returned without authorization may not be processed.

Return Shipping

For change-of-mind returns, you are responsible for the cost of return shipping. We recommend a tracked, insured method, as we can't be responsible for items lost on their way back to us.

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, contact us within [7] days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or issue a full refund — and in most cases you won't need to ship the item back. There's no cost to you for these.

Refunds

Once we receive and inspect your return (or approve your damage/defect claim), we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

Exchanges

The fastest way to exchange an item (for example, a different size) is to request a refund for the original and place a new order for the one you want.

Order Cancellations & Changes

Need to cancel or change an order? Email us as soon as possible. We process orders quickly, so we can only make changes before an order has been sent for fulfillment. Once it has shipped, it falls under the return terms above.

Non-Returnable Items

For health and safety reasons, certain items can't be returned once opened or used, including consumable and hygiene-related products. Items marked "final sale" or "clearance" are not eligible for return. Gift cards are non-refundable.

Late or Missing Refunds

If you haven't received an approved refund after 10 business days, please check with your bank or card company first, then contact us at nuzzlepet@yahoo.com and we'll help track it down.